— During transportation, the Taxi Service has the right to accept the Request of another User, therefore making it possible to a) change the route of the transport in order to fulfill the second Request, b) increase the estimated travel time
— When a User places a transport Request at the same time as another user who has submitted a transport Request, only one User can complete transport as part of such a Request. This means that no more than two Users can be in the vehicle at the same time when two Requests are being executed
— The travel route is determined as the shortest route based on the Service algorithm taking into account the Requests of both Users.
— The destinations of each user cannot be changed after the Request is accepted by the Taxi Service
Pricing for transportation services may vary. The maximum price of services is indicated without taking into account decreased and increased rush hour pricing.
The estimated ride price specified in the service may change depending on the rates of Service Partners, as well as in the event of a change in destination during a ride, stops at the request of the passenger, and in other cases.
There may be a pickup fee. The pickup fee is added to the ride price and calculated based on
(1) the distance between the vehicle and the User's location and
(2) the time required for the vehicle to travel this distance.
There may be a fee for canceling a ride request. A cancellation fee applies in the following cases:
(1) cancellation of the ride request using the service feature after the vehicle arrives for pickup, or failure to ever reach the vehicle after it arrives for pickup. The cancellation fee is calculated similarly to the price of the ride for the period of time from when the vehicle arrives at the pickup location or from the pickup time specified in the ride information (whichever comes later) until the ride request is canceled, or the minimum ride price in the service class. When a fee is charged for canceling a ride request to the airport, the city-wide rate applies, with the exception of the pickup fee, which is calculated as out-of-city pickup based on the service class. However, the maximum cancellation fee in any case cannot exceed the price of a ride lasting 10 minutes (including free wait time based on the service class, if applicable),
(2) cancellation of the ride using the service feature after 3 (three) minutes have passed after the ride request is confirmed in the service interface with a pickup fee. The cancellation fee for a ride with a pickup fee is equal to the pickup fee.
Rate valid until 26.11.2024.